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Returns & Exchanges

Skin-Spa Guarantee

Skin-Spa only retails new products. All items are obtained directly from the manufacturer or authorized distributor at the time of each order. This ensures that every customer receives the most up-to-date, fresh and secure product available.

Shipping Damages & Problems

Please inspect your order immediately upon arrival and report any shipping problems or errors to Skin-Spa within 48-hours of receipt. If your shipment is damaged, save the product and original packaging in the event that it is needed for a claim with the carrier. Damaged merchandise will be replaced with like item(s) at no cost to the customer.

Return Policy

Unwanted/Unused Products:
You may return your purchase within 14-days of receipt for a refund. All returned products must be in their original packaging and in new/resale condition. Outbound shipping (including promotional shipping) and return shipping costs will not be refunded.

We are unable to accept returns on any opened or used skin care, body care or cosmetics in order to maintain product integrity and customer safety. We also cannot accept returns of opened CDs or DVDs.

Defective Products:
Contact Skin-Spa within 14-days of receipt with product concerns. Defective merchandise will be replaced with like item(s) at no cost to the customer. Depending upon the product and claim, the item may need to be returned to our store and evaluated prior to sending a replacement.

After 14-days the manufacturer's warranty applies to all products and must be contacted by the customer to make any complaints.

Return Procedure

To return an item, please use the form below to obtain a Return Authorization Number (RA#) and instructions. Orders returned without a RA# will not be accepted or processed.

All returns must be received and evaluated by Skin-Spa prior to providing a refund or shipping replacement products. Refunds will be issued in the manner in which they are paid. Please allow 30-days for return processing and refunds to be issued.


Request a Return Authorization Number (RA#)

Fill out the following form to request a RA#. All sections are required to process your request. You will receive an e-mail confirmation with further instructions on shipping your return to Skin-Spa. Please allow one business day for a response.

RA# Request

FIRST & LAST NAME:
ORDER NUMBER:
E-MAIL ADDRESS:
ITEM(S) RETURNING:
REASON FOR RETURN:
 
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